Shipping policy

Shipping Information

We want you to have a clear idea of how our shipping process works and what to expect when placing an order with Elevate.

Order Dispatch

We aim to dispatch all orders within 1–5 business days.
During busier periods, dispatch may take a little longer, but our team always works to send orders as quickly as possible.
If your parcel hasn’t arrived within 30 business days of dispatch, you’re entitled to a full refund.

Once Your Order Has Been Shipped

Once your order has been dispatched, it can no longer be cancelled.
If you wish to cancel after dispatch, please allow delivery to take place, then return the goods to our returns address under our 30-day return policy.
To keep prices fair for our customers, we’re unable to cover the cost of return shipping.
If you need help, contact us at support@elevate-fr.com.

Sustainable Shipping

To reduce unnecessary CO₂ emissions, we ship orders directly from where they are manufactured.
This helps eliminate unnecessary transport and warehouse handling, reducing our overall carbon footprint.
While this may add a few days to delivery times, every avoided air mile prevents around 24 kg of CO₂ from entering the atmosphere.

Estimated Delivery Times

United States: 7–20 business days

Canada: 7–20 business days

United Kingdom: 8–14 business days

Australia: 10–16 business days

New Zealand: 10–16 business days

Rest of the world: 10–20 business days

Delivery times may vary depending on your location.
For the most accurate estimate, check the shipping options displayed at checkout.

Priority Processing

Priority Processing is an upgrade that allows your order to be handled first in our warehouse queue.
It speeds up how quickly your order leaves our facility but does not affect the shipping time once it is in the hands of the courier.

Insured Shipping

Choosing Insured Shipping protects your order in the rare event it is lost or stolen during transit.
If this happens, we’ll send a free replacement for the missing parcel.

 

If Your Package Hasn’t Arrived

If your package hasn’t arrived within 14 business days, please follow these steps:

  1. Check the expected delivery window using the tracking link above to confirm that the estimated timeframe has passed.
  2. Verify your address in your order confirmation to make sure it was entered correctly.
    Unfortunately, we can’t modify addresses once a parcel has been dispatched.
  3. Check around your property or with others who may have received the parcel (family members, neighbours, reception, concierge, etc.).
  4. Contact our support team at support@wearbreeze.co if you still can’t find your parcel. We can open an investigation with the courier to help locate it.

In many cases, tracking delays are caused by courier updates, and the parcel still arrives within the estimated delivery window.

Special Delivery Instructions for U.S. Couriers

If your address requires special details such as a gate access code, apartment number, or building entry instructions, please include this information when placing your order.
You can add it in the “Delivery Instructions” or “Address Line 2” field at checkout.

U.S. couriers (including USPS, UPS, and FedEx) follow the address exactly as printed on the label.
Missing access details or incomplete information may cause delivery delays or failed delivery attempts, and in some cases, parcels may be returned or destroyed by the courier.

If you live in a gated community, apartment complex, or building with restricted access, please include:

  • Gate or door access code
  • Apartment or suite number
  • Building name or company name (if applicable)
  • A contact phone number for delivery confirmation

If delivery cannot be made, couriers may leave the parcel with:

  • A building concierge or front desk
  • A secure parcel locker (where available)
  • A designated safe place (porch, garage, or side door), if permitted

To avoid missed deliveries, please track your order regularly.
If a delivery attempt fails, contact your local courier office promptly to reschedule delivery or arrange pickup.

If you need to add or update delivery instructions after ordering, email support@elevate-fr.com immediately — we can often update the courier before dispatch if the order has not yet shipped.